Free Guide

Boiler troubleshooting — safe fixes you can try first.

Not every boiler fault needs a callout. Here are the checks Stewart Hardy asks customers to try over the phone before he sets off. If any of these fix the problem, you've just saved yourself a bill.

Safety first: If you smell gas, call the National Gas Emergency line on 0800 111 999 immediately. Never remove the boiler case yourself — that's Gas Safe work only.

Low water pressure

Pressure gauge below 1 bar, or boiler locking out with a pressure fault.

  1. Locate the filling loop under the boiler — usually a silver braided hose with two small taps.
  2. Slowly open one tap, then the other. You'll hear water flowing.
  3. Watch the pressure gauge — stop as soon as it reaches 1.0–1.5 bar (cold).
  4. Close both taps firmly. Reset the boiler if it was locked out.

If you have to top up more than once a month, there's a leak somewhere — call an engineer.

No heating or hot water

Boiler seems to run but radiators/taps stay cold.

  1. Check the thermostat is calling for heat (turn it well above room temperature).
  2. Check the programmer is set to ON, not just timed.
  3. Check the boiler display for an error code (see below).
  4. Check the gas is on — try a hob ring; if that won't light, it's a gas supply issue.
  5. Press the reset button on the boiler once — do NOT press it repeatedly.

Frozen condensate pipe (winter)

Boiler stopped in cold weather, gurgling noise, error like F1, EA, F28 or FH.

  1. Find the white plastic pipe running from the boiler to outside (often to a drain).
  2. Pour warm — NOT boiling — water along the exposed section, especially at bends and the outlet.
  3. Once thawed, reset the boiler. It should fire up normally.
  4. Lag the pipe with foam insulation to stop it happening again.

One cold radiator

One radiator stays cold while the rest are hot.

  1. If it's cold at the top and hot at the bottom → bleed it (turn key anti-clockwise until water spits out, then close).
  2. If it's cold at the bottom and hot at the top → sludge; needs a power flush.
  3. If it's cold all over → check the TRV pin isn't stuck (unscrew the head and gently free the pin with pliers).
  4. Re-check the pressure after bleeding and top up if needed.

Boiler display is blank

No lights, no display, no response.

  1. Check the fused spur switch next to the boiler is ON.
  2. Check the household consumer unit — the boiler circuit may have tripped.
  3. If it trips again immediately, stop and call an engineer — there's an electrical fault.

Common error codes

A quick reference for the codes Stewart sees most often on Worcester, Vaillant, Ideal, Baxi and Glow-worm boilers.

BrandCodeMeaningFirst action
Worcester BoschEA / E9Flame not detected / overheatCheck gas is on, press reset once. Repeats = engineer needed.
Worcester BoschH07 / 1017Low system pressureTop up via filling loop to 1.0–1.5 bar.
VaillantF22Low water pressureTop up via filling loop to 1.0–1.5 bar.
VaillantF75Pump / pressure sensor faultOften a failed sensor — engineer required.
VaillantF28Failed to igniteCheck gas supply; reset once. Frozen condensate in winter.
IdealF1Low pressureTop up via filling loop to 1.0–1.5 bar.
IdealL2Ignition lockoutReset once. If it repeats, engineer required.
BaxiE119Low pressureTop up via filling loop.
BaxiE133No ignitionCheck gas / condensate; reset once.
Glow-wormF.22Low water pressureTop up via filling loop to 1.0–1.5 bar.
Glow-wormF.28Ignition failureCheck gas; reset once. Otherwise engineer.