Free Guide
Boiler troubleshooting — safe fixes you can try first.
Not every boiler fault needs a callout. Here are the checks Stewart Hardy asks customers to try over the phone before he sets off. If any of these fix the problem, you've just saved yourself a bill.
Safety first: If you smell gas, call the National Gas Emergency line on 0800 111 999 immediately. Never remove the boiler case yourself — that's Gas Safe work only.
Low water pressure
Pressure gauge below 1 bar, or boiler locking out with a pressure fault.
- Locate the filling loop under the boiler — usually a silver braided hose with two small taps.
- Slowly open one tap, then the other. You'll hear water flowing.
- Watch the pressure gauge — stop as soon as it reaches 1.0–1.5 bar (cold).
- Close both taps firmly. Reset the boiler if it was locked out.
⚠ If you have to top up more than once a month, there's a leak somewhere — call an engineer.
No heating or hot water
Boiler seems to run but radiators/taps stay cold.
- Check the thermostat is calling for heat (turn it well above room temperature).
- Check the programmer is set to ON, not just timed.
- Check the boiler display for an error code (see below).
- Check the gas is on — try a hob ring; if that won't light, it's a gas supply issue.
- Press the reset button on the boiler once — do NOT press it repeatedly.
Frozen condensate pipe (winter)
Boiler stopped in cold weather, gurgling noise, error like F1, EA, F28 or FH.
- Find the white plastic pipe running from the boiler to outside (often to a drain).
- Pour warm — NOT boiling — water along the exposed section, especially at bends and the outlet.
- Once thawed, reset the boiler. It should fire up normally.
- Lag the pipe with foam insulation to stop it happening again.
One cold radiator
One radiator stays cold while the rest are hot.
- If it's cold at the top and hot at the bottom → bleed it (turn key anti-clockwise until water spits out, then close).
- If it's cold at the bottom and hot at the top → sludge; needs a power flush.
- If it's cold all over → check the TRV pin isn't stuck (unscrew the head and gently free the pin with pliers).
- Re-check the pressure after bleeding and top up if needed.
Boiler display is blank
No lights, no display, no response.
- Check the fused spur switch next to the boiler is ON.
- Check the household consumer unit — the boiler circuit may have tripped.
- If it trips again immediately, stop and call an engineer — there's an electrical fault.
Common error codes
A quick reference for the codes Stewart sees most often on Worcester, Vaillant, Ideal, Baxi and Glow-worm boilers.
| Brand | Code | Meaning | First action |
|---|---|---|---|
| Worcester Bosch | EA / E9 | Flame not detected / overheat | Check gas is on, press reset once. Repeats = engineer needed. |
| Worcester Bosch | H07 / 1017 | Low system pressure | Top up via filling loop to 1.0–1.5 bar. |
| Vaillant | F22 | Low water pressure | Top up via filling loop to 1.0–1.5 bar. |
| Vaillant | F75 | Pump / pressure sensor fault | Often a failed sensor — engineer required. |
| Vaillant | F28 | Failed to ignite | Check gas supply; reset once. Frozen condensate in winter. |
| Ideal | F1 | Low pressure | Top up via filling loop to 1.0–1.5 bar. |
| Ideal | L2 | Ignition lockout | Reset once. If it repeats, engineer required. |
| Baxi | E119 | Low pressure | Top up via filling loop. |
| Baxi | E133 | No ignition | Check gas / condensate; reset once. |
| Glow-worm | F.22 | Low water pressure | Top up via filling loop to 1.0–1.5 bar. |
| Glow-worm | F.28 | Ignition failure | Check gas; reset once. Otherwise engineer. |